Who we are:UniUni is a nationwide Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines delivery services to meet customers’ demanding expectations. With over 15 million parcels delivered yearly, we have quickly established ourselves by providing excellent service at affordable rates with an asset-light, crowd-sourcing model. Our goal is to become the first choice for last mile delivery throughout North America.At UniUni, you’ll enjoy being a highly impactful member of a community built on positivity, integrity and empathy. We truly value our employees and will support your career growth while setting you up for your next level of success in the exciting and fast-evolving world of logistics and e-commerce.What You'll Do:Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.Prepare quotations for the targeted accounts applying the pricing policy and market intelligenceCreate and update customer SOPs for key account clientsRegular performance review meeting with Key Account clientsMonitor the status of parcels (track and trace), and report to Key account customersWeekly and monthly KPI Delivery / Dispatch Rate Performance report to key accountsData analysis and find the root cause for corrective actions based on tracking & tracing report from key account customersPrepare AR billing invoices/statements and send to customers weekly, follow up on any late payment issueReview claims from Key Account CustomersTo take up additional tasks as assignedBack up for other team members when necessaryWhat We're Looking For:Bachelor’s degree in business administration or relevant fieldExperience in customer service or key account position in related industryExperience in inventory/warehouse/logistics is a plusExcellent Data Analysis and reporting abilityExcellent communication and interpersonal skillsProactive, resourceful, responsible, independent, and assertiveGood leadership and problem-solving skillsGood time management and organizational skillsCustomer-orientedGood team playerGood report writing skillsGood presentation is preferredGood command of written and spoken English, Good command of MandarinBasic geography knowledgeWe Offer:Competitive payGreat compensation package options (Extended health careDental, Vision, Life, health insurance), Paid Time Off and Holiday PayDiscounted or free foodCompany eventsOn-site gymOn-site parkingTuition reimbursementCareer fulfillment with growth and development opportunitiesWe welcome all interested candidates submitting a resume to usn (talent-acquisition@uniuni.com), we will carefully review all resumes. Those who were selected for the interview process will be contacted.