Since 2011, PhoneBox has delivered mobility solutions to students and newcomers to Canada. We pride ourselves in providing affordable phone plans, super easy onboarding for new subscribers, and exceptional customer experience.

We have two stores and a support team, which consists of Customer Service, Information Technology, Asset Control, and Marketing. Our customer care team is often the voice of our company, and they are the first contact for clients who made purchases or inquiries online.

We are currently looking for a Customer Care Representative to join our team. Chinese as a second language is preferred. All necessary training will be provided.

Responsibilities and Duties

Manage large amounts of incoming calls; Generate sales leads; Identify and assess customers’ needs to achieve satisfaction; Build sustainable relationships and trust with customer accounts through open and interactive communication; Provide accurate, valid and complete information by using the right methods/tools; Meet personal/customer service team sales targets and call handling quotas; Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents; Follow communication procedures, guidelines and policies; Take the extra mile to engage customers