•Plan, organize and coordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to GHA as appropriate. •Monitor and oversee the service provided by GHA to ensure it is in line with company standards. •Resolve problems arising such as flight delays, cargo damage/missing/weight difference or mishandling. •Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies. •Ensure accurate completion of all flight activities including the dispatch of message-forwarding documentation and completion of cargo file. Where required, take appropriate action for any irregularities. •Investigate and respond to queries, complaints, and claims from internal and external customers in an efficient and timely manner. •Maintain cargo systems in order to provide the requisite customer service information and produce and analyze periodic reports and statistics supervisory accountabilities. •Supervise the cargo operations as required to ensure all activities are completed safely and on time. •Assist manager in handling other related cargo issues.
必须达到以下要求: 1.加拿大身份. (PR or citizen) 2.本科学历. (Bachelor Degree or above) 3.35周岁以下