Beacon Securities Institute, founded in 2013, is a professional investment training institution for the global Chinese community. We offer a variety of insight-driven courses and subscription services through flexible and diverse training methods, such as webinars, centralized training services, and one-to-one seminar courses. Our mission is to become a preferred brand for global Chinese investment education in equity markets. We are committed to improving investors’ core practical ability, cultivating sound trading logic, and creating a mature investment mentality. Since its establishment, we have taught over 5,000 hours and helped over 100,000 customers to become self-reliant traders and investors across the globe. Customer Service Representative Job Description We are hiring a full time customer service representative to manage customer queries and database throughout global Chinese communities. You will also be asked to process orders, modifications, and record complaints across a number of communication channels. To do well in this role you need to be able to handle the various types of customers and have solid experience working with computers and cloud platforms. Customer Service Representative Responsibilities: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Knowing our products inside and out so that you can answer questions. - Processing orders, forms, applications, and requests. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as necessary. - Managing the variety data source and keeping track of it Customer Service Representative Requirements: - Bachelor degree, or equivalent. - Detail-driven and well-organized skill set. - Comfortable using WORD/Excel/Powerpoint office software. - Have passion and composure with customer support. - Experience in the trading/investment industry is preferred