• Demonstrate a passion to connect and build rapport with a variety of customers
• Communicate clearly and effectively with customer and colleagues to quickly resolve issues and ensure customer satisfaction.
• Support and troubleshoot VoIP, Internet, IPTV and other services/products
• Assist customers with their care & technical troubleshooting inquiries, and process device testing, exchange.
• Develop a strong understanding of company products and procedures
• Other responsibilities if assigned by management
2. Customer Service/ Store Manager Assistant (15-18/h)
• Provide excellent sales and care service to ensure high levels of customer satisfaction • Maintain a tidy of work area environment and ensure it is presentable • Help visitors to resolve sales and customer care related inquires/issues • Handle and received mails and packages • Handle relations and escalations via phone, in person, online chat • Participate marketing booth or other event when needed
• Other responsibilities if assigned by management
3. CAD Technician (18-23/h) • Draft engineering design drawings using AutoCAD for utilities and telecom projects • Create CAD drawings from concept stage to final design • Perform job site surveys to gather topographic field data as required by scope of work • Record and maintain daily field notes of survey activities • Assist in the collection of field data using various survey instruments, calculators • Assist in the preparation of project related drawings, documents, and data collection • Liaise with technical staff and designer • Performs other related duties as required
4. Digital Marketing Specialist (15-25/h)
• Manages and implements relevant SEO, SEM optimization strategies and optimizes online ads • Develops and manages digital marketing campaigns across Facebook, Instagram, Twitter, etc, while compiling relevant social media audit reports • Manages and is responsible for timely online postings on multiple channels, and keeping accurate track of the posting database • Creates inspirational, informative, engaging content, driving audience traffic to website or social media channels • Creates, writes and edits engaging and integrated content for multi-channel purposes – including press releases, email, website, blogs, advertisements, newsletters, and social media • Contributes ideas and suggestions for new content • Attend events when needed