• Manage large amounts of incoming calls, emails, and on-site visitors.
  

• Generate sales leads
  

• Identify and assess customers’ needs to achieve satisfaction
  

• Build sustainable relationships and trust with customer accounts through open and interactive communication
  

• Provide accurate, valid, and complete information by using the right methods/tools
  

• Meet personal/customer service team sales targets and call handling quotas
  

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  

• Keep records of customer interactions, process customer accounts, and file documents
  

• Follow communication procedures, guidelines, and policies
  

• Take the extra mile to engage customers
  

• Other duties as assigned.
  

• Must be fluent in both Mandarin and English.
  

COVID-19 considerations:
All Customers required masks and social distancing. We avoid any unnecessary meetings or appointments. Expected start date: 2021-02-17 Job Types: Full-time, Permanent Salary: $14.25-$18.00 per hour
Please send your resume to if interested