网络客服高级技术经理


网络客服高级技术经理负责 倾听客户需求 ， 保持和维护良好的客服技术水平， 能够有效和管理层（上级经理及总裁）沟通及时反馈问题， 能分析问题并提供相应的解决方案。


工作内容：

•    确保在整个客服技术过程中了解客户实际需求。通过有效的沟通来缓解矛盾以达到长期解决相关问题。

•    分析，记录， 汇报每日客户投诉趋势， 提供快速解决方案以减少客户投诉次数并提高客户整体满意度和服务质量。

•    快速执行公司策略，提供有效的建议，并及时反馈给高级经理及公司总裁。

•    确保在指定的时间内完成上级交代的指定任务。 实施部门流程变更，并协调其他部门配合执行新的政策 。

•    根据公司蓝图及流程进行培训团队成员，并确保遵守公司相关政策及要求。


工作要求：
1.    1年相关工作经验或者相关学历
2.    需要有快速的执行力和有效的反馈能力

3.    能适应不断变化的快速工作节奏。

4.    中英文准确流利，良好的英文口语水平， 语言表达能力强，耐心善于和客户及团队沟通。

5.    勤劳能干，工作积极热情,致力于提高客户服务质量与满意度。

6.    能够接受相关工作任务及时间安排。


工作类型：全职， 40小时/周  福利：2周带薪年假，健康保险，牙医保险，视力保险等
请有意者速速申请非诚勿扰，谢谢！请发送简历到



Escalation Manager (Customer Support)



General Summary:

The Escalation Manager is responsible to provide excellent customer escalation management and support our customers. This role requires the collaboration with management team members, resolve and report escalated issues that might affect the company.



Responsibilities:

•    Ensure the customer’s concerns are being heard, and able to communicate effectively to resolve the issue.

•    Analyze, monitor and report the daily trend of escalation.

•    Implement quick solution and provide suggestions to Senior Manager in reducing the number of escalation and improving customer’s satisfaction.
•    Ensure that all escalations cases are resolved within specific period of time.

•    Follow company’s blueprint and ensure escalation procedures are compliance with company policies



Requirements:

•    Minimum of 1 years’ experience in providing Customer Support, management, and/or supervision

•    Strong implementation and feedback skill

•    Flexibility in a fast-paced, constantly-evolving team environment

•    Demonstrate strong interpersonal and communication skills

•    Able to work in office.

•    Job Type: Full time, 40 Hours per week.

•    Benefit: 2 weeks paid vacation, health insurance, dental and vision insurance, etc
•    Please send resumes to