Markham地产公司因业务发展需要，诚聘全职Call Center Agent。

Duties andResponsibilities

• Answering phones from customers professionally and    responding to customer inquiries and complaints.
  
• Researching required information using available    resources.
  
• Handling and resolving customer complaints regarding    showings.
  
• Providing customers with the details for property.
  
• Processing forms, orders, and applications requested    by the customers.
  
• Routing inbound calls to the appropriate resources.
  
• Following up complicated customer calls where    required.
  
• Completing call notes and call reports as necessary    and updating them in the system.
  
• Obtaining and evaluating all relevant data to handle    complaints and inquiries.
  
• Recording details of comments, inquiries, complaints,    and actions taken.
  
• Managing , communicating and coordinating with    internal departments.
  
• Other duties as assigned.
  

Requirements:

• Open availability:
  
  
   
  • Monday through Sunday.By schedule.
    
• Experience in dealing with the public.
  
• Excellent communication skills in both English and    Mandarin, including verbal with proper grammar.
  
• Ability to work with others in a close manner.
  
• Good computer skills.
  
• Good multi-tasking skills.
  

Skills andSpecifications

• Technical expert in related computer applications.
  
• Able to react effectively and calmly in emergencies.
  
• Able to maintain customer confidentiality.
  

Education

• High school diploma or higher.
  

Please send your resume to