Travel Consultant Job requirements: Minimum 1 year sales experience. Fluent in spoken and written English. Knowledge of Chinese (either Mandarin or Cantonese) is a strong asset. Strong communication skills and market awareness. Exceptional customer service skills.

Tour Guide

Job Description
Secondary (high) school graduation certificate or equivalent experience
1 year to less than 2 years

Specific Skills

Co-ordinate, assign and review work
Assist clients/guests with special needs
Requisition materials and supplies
Establish work schedules and procedures and co-ordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Hire and train staff in job duties, safety procedures and company policies
Work Conditions and Physical Capabilities

Fast-paced environment
Attention to detail
Personal Suitability

Accurate
Team player
Client focus
Dependability
Judgement
Organized
Job Type: Full-time

Operator
Job Description
To ensure consumer travel needs are processed accurately and in a friendly and timely manner.
This position reports to the Operator Manager and is located in Markham, Ontario.

RESPONSIBILITIES:

Provide high quality service to travel clients emphasizing long term working
Provide accurate, complex travel information (i.e. detailed travel documentation, etc.)
Organize and assist with local business building promotions and local networking
Assist in the resolution of client complaints
Invoice and document client files accurately
Other duties as assigned

QUALIFICATIONS:

Exceptional customer service skills
Previous experience as a Travel Agent
Self-motivated with effective time management skills, able to manage a varied workload
Exceptional written and oral communication skills
Ability to work independently as well as part of a team
Good problem solving ability, attentive to detail

ENVIRONMENT AND SCOPE:

Fast paced, deadline and detail oriented work environment
Able to present a positive attitude and embrace change and new challenges
Works closely with Consumers and various Internal Support departments and must adapt to varying communication styles
Volume varies seasonally
Able to work and share responsibilities within a team environment

Job Type: Full-time




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