Travel Consultant Job requirements: Minimum 1 year sales experience. Fluent in spoken and written English. Knowledge of Chinese (either Mandarin or Cantonese) is a strong asset. Strong communication skills and market awareness. Exceptional customer service skills.

Tour Guide

Job Description
Secondary (high) school graduation certificate or equivalent experience
1 year to less than 2 years

Specific Skills

Co-ordinate, assign and review work
Assist clients/guests with special needs
Requisition materials and supplies
Establish work schedules and procedures and co-ordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Hire and train staff in job duties, safety procedures and company policies
Work Conditions and Physical Capabilities

Fast-paced environment
Attention to detail
Personal Suitability

Accurate
Team player
Client focus
Dependability
Judgement
Organized
Job Type: Full-time

Operator
Job Description
To ensure consumer travel needs are processed accurately and in a friendly and timely manner.
This position reports to the Operator Manager and is located in Markham, Ontario.

RESPONSIBILITIES:

Provide high quality service to travel clients emphasizing long term working
Provide accurate, complex travel information (i.e. detailed travel documentation, etc.)
Organize and assist with local business building promotions and local networking
Assist in the resolution of client complaints
Invoice and document client files accurately
Other duties as assigned

QUALIFICATIONS:

Exceptional customer service skills
Previous experience as a Travel Agent
Self-motivated with effective time management skills, able to manage a varied workload
Exceptional written and oral communication skills
Ability to work independently as well as part of a team
Good problem solving ability, attentive to detail

ENVIRONMENT AND SCOPE:

Fast paced, deadline and detail oriented work environment
Able to present a positive attitude and embrace change and new challenges
Works closely with Consumers and various Internal Support departments and must adapt to varying communication styles
Volume varies seasonally
Able to work and share responsibilities within a team environment

Job Type: Full-time


Please email your resume to 

天馬旅遊加拿大（集團）公司成立于1989年，是多倫多綜合實力最強的華人旅遊集團公司。總部及分店分別設立于萬錦市、多倫多市、士嘉寶區、北約克區、密西沙加市，並繼續在未來增加更多的分店，更好地服務來自各地的客人。公司的旅遊部（包括出境遊、入境遊和包團遊）、郵輪部、機票部，電子商務部及巴士公司，多年來爲顧客精心策劃各類旅遊服務，倍受各界人士賞識，成爲多倫多最著名的旅行社之壹。天馬旅遊經營北美巴士旅遊團，南美、歐洲、亞洲、非洲飛機團，及近年開展的中國境內旅遊團和越來越受華人歡迎的豪華郵輪團。在2010年，天馬旅遊成爲加拿大首批指定接待中國公民旅遊的“中國ADS旅行團指定接待旅行社”，接待了由中國國家旅遊局副局長杜江先生爲團長的首個“中國官方ADS赴加旅行團”； 2010年6月，受中國政府委托全面接待安排在多倫多召開的20國首腦會議（G20）胡錦濤主席中國政府代表團在多倫多開會期間的交通事務，得到了中國政府駐多倫多總領事館專門給天馬旅行社的表揚感謝信（感謝信見榮譽資質附件）。憑借多年的組團經驗和壹直以來“以客爲尊”的精神，天馬旅遊各旅行團均以當地著名旅遊景點爲中心，行程安排精彩豐富，專業導遊及領隊都能說標准流利的國語、粵語和英語，並有高度責任感，使團友能真正獲得“賓至如歸”的感覺，對旅遊景點留下深刻印象。
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天馬旅遊公司資源豐富，備有15座，24座，30座，及56座的最新豪華大巴士，以適合不同團體的需要。此外，本公司在北美有數百間三星級至五星級的特約酒店，區域覆蓋自加拿大的多倫多，尼亞加拉瀑布，渥太華，蒙特利爾，魁北克城，溫哥華，卡加利、愛蒙頓等地，直至美國的紐約，華盛頓，波士頓，費城，大西洋城，芝加哥，洛杉矶，三藩市，奧蘭多，夏威夷等各大城市。本公司不僅與美國，加拿大各大旅行社有十分默契的配合，而且在中國大陸、中國香港、中國台灣、日本、歐洲、亞洲、中南美洲都有密切的合作夥伴，保證能讓閣下在世界各地，以最優惠的價格得到最優良的服務。