Advanced skyline technology Ltd. (hereinafter referred to as AST) is one of the largest technology, services and consulting organizations in refurbished computers industry cross North America. After over 10 years of development, AST has become North America’s most competitive refurbished computer enterprise with the highest level of modernization.


Now  we are hiring following positions:

1. E-Commerce Customer Support Representative
Key Responsibilities:

• Manage e-commerce customer service support through effective and timely use of email, LiveChat, Phone, walk-in customer support, and social media.
  
• Resolve inquiries and issues for e-commerce and wholesale customers with a solution and satisfaction-oriented mindset.
  
• Support Wholesale channel in purchase order submission, on-going customer service support, and through relaying prospect information to sales team.
  
• Assist in the creation of orders for direct consumers and wholesale business customers.
  
• Perform daily internet order management and fraud check duties
  
• Demonstrate an expertise in product knowledge
  
• Monitor, test, and troubleshoot e-commerce systems.
  
• Manage monthly metrics reporting, including e-commerce reports, company statistics, RMA and Sample Request cost and outcomes tracking, Organic tracking, and inventory.
  
• Work in a team oriented atmosphere while independently managing own priority workflow and responsibilities
  
• Coordinate marketing and media efforts, fulfillment, and documentation.
  
• Contribute to ongoing systems improvements to streamline processes and cross-team efficiency
  
  

Qualifications and Requirements:

• Associates degree and/or equivalent combination of education and experience
  
• Minimum 1 years of solid experience of processing order and customer service from E-Commerce platforms,such as Amazon, E-bay and etc.
  
• Team player with excellent communication with coworkers and supervisors
  
• Customer oriented and ability to adopt/respond to diverse types of characters and situations
  
• Ability to prioritize and mange time effectively
  
• Experience in an administrative or support role
  
• Self-starting, eager, and positive attitude
  
• Ability to multi-task in a fast-paced environment
  
• Proficient computer and software skills, including MS Office and Quickbooks
  
  

2. Receptionist:Key Responsibilities: ·Greet and assist incoming customers, vendors and all visitors. ·Answer and direct telephone calls, receive and forward telephone inquiries to appropriate person and provide general information to clients and the public. ·Prepare typed documents for Management using Word and Excel. ·Perform clerical duties; general filing and file maintenance, as required. ·Provide administrative assistance and support to other departments as needed. ·Keep working area organized and tidy. ·Manage daily cash reconciliation. ·Process shipping feedback for invoicing on all shipments. ·Other duties as assigned.

Qualifications and Requirements: ·Education:college diploma or equivalent experience ·Languages:English ( ability to speak mandarin will be an asset) ·Exhibits excellent time management and organizational skills ·Must have a very high level of attention to detail and accuracy ·Practice excellent spoken and written communication and interpersonal skills ·Ability to work under pressure and experience managing customer request ·Must be enthusiastic and enjoy working with people in a busy office environment with minimum supervision

3. Office Administration Key Responsibilities: ·Process incoming sales orders and work with sales team to ensuredata accuracy and enter information into QuickBooks or similar software systemto initiate order process. ·Deliver fulfillment ready orders to warehouse and communicate anyspecial requirements ·Manage logistic solutions to ensure on time delivery of orders ·Key point person for order tracking, ensuring 100% shipment ·Clear system error logs for all channels ·Researching complex product configurations utilizing all availableinformation sources ·Initiating requests for information if not available. ·Other operations-related responsibilities may be added as thecompany continues to grow Qualifications and Requirements: ·University degree or equivalent in business related major ·Advanced knowledge and experience with Excel, Word and PowerPoint ·Highly organized and detailed oriented ·Ability to multitask and prioritize ·Excellent time management skills and ability to manage deadlines ·Self-starter and entrepreneurial spirit with hands on, strategicapproach to business



please send resume to .