详细介绍 Call Center -Technical Support/网络技术客服人员(全职) General Summary: The Call center technical Support is responsible for maintaining the call center network environments by analyzing requirements, resolving problems, and supporting the internal IT system. Responsibilities: *Maximize network performance by monitoring performance; troubleshooting network’s problems and outages, scheduling upgrades. *Provide network support and resolve problems to the end user satisfaction. *Collaborate with call center colleagues to follow up with clients to ensure issue has been resolved. *Test and configure new workstations, peripheral equipment and software. *Report IT issues to the Manager for escalation. *Cconfigure, implement, and maintain all net security platforms and software. * Must have availability to work various shifts influenced by current business needs. * Perform other duties as assigned. Skills and Requirement: * Diploma in network engineering, computer science or related field; equivalent experience considered. *CCNA certification preferred.Please sent resumes to Job Type: Full-time, 40 Hours per week Benefits: 2 weeks paid vacation, health insurance, dental and vision insurance, etc