●  招聘公司：  汇丰银行加拿大（HSBC in Canada）点击申请 ●  申请链接：   https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_GB&job=569476&src=JB-10502 ●  招聘职位：   联络中心销售及服务代表（ Contact Centre Sales & Service Representative） ●  工作内容：

• Responsible for ensuring a high level of quality related to all aspects of customer interaction and processing activities, meeting both quantitative and qualitative measurement standards;
• Delivers what is promised in line with customer expectations;
• Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products;
• Handles multiple customer propositions or products (i.e. Loans, Mortgage, Core Banking, Cards);
• Meets and/or exceeds customer expectations by offering efficient and professional service, keeping up to date on training and internal communications, and having a knowledge of key products and services;
• Owns and resolves issues and understands how and when to escalate;
• Deliver fair outcomes for customers and ensure own conduct maintains the orderly and transparent operation of financial markets;
• Maintains HSBC internal control standards.
  

●  工作要求：

• 最低要求拥有中学文凭；
• 必须有1-2年的相关工作经验；
• 掌握流利的英语和法语；
• 熟练使用个人电脑和基本软件应用；
• 积极联系中心和分支网络的同事，并根据需要为业务提供基本的业务支持；
• 具有优秀的分析能力和批判思维。
  

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