The position is responsiblefor daily operational IT tasks required to maintain a mid-size network ofusers, servers and services. Responsibilities:

• Be     the first point of contact for technical assistance over the phone or     email
  
• Daily     operational tasks for internet facing infrastructure (HTTPS, DNS, SMTP,     FTP, Exchange)
  
• Daily     operational tasks for adding and removing DNS records, Shares, SSL     certificates, Firewall rules, Domain users and groups (Microsoft Active     Directory)
  
• Manage     devices including PCs, user services, Windows and Linux servers for a     production telecom network
  
• Adding     monitoring of servers and processes using the monitoring system
  
• Managing     operational processes related to Microsoft 365 admin center - Exchange,     Teams, and SharePoint
  
• Support     for local station issues as well as some remote branch support
  
• Following     best security practices, firewall and Anti-virus (BitDefender)
  
• VPN     user addition & troubleshoot issues
  
• Troubleshooting     server/workstation/network issues
  
• Ticket     review and escalation to other departments or third parties for support
  
• Direct     unresolved issues to the next level of support personnel
  
• Manage/Renew     SSL certificates, Servers warranty, MS365 Reports, load balancers
  
• Manage     Local virtualization platforms (ESXi/XenCenter/Proxmox) and Online     virtualization platform (Azure/ AWS) familiar with management UI and     related tools (Cloud PowerShell)
  
• Inventory     management and documentation
  

Qualifications:

• Minimum     3-5 years’ experience working with Windows and Linux in a business     environment
  
• Strong     Troubleshooting skills with a strong passion for learning new skills and     technologies
  
• Advanced     knowledge of Linux OS (CentOS, Debian, RHEL)
  
• Advanced     knowledge of services such as DNS, HTTPS, SMTP and FTP
  
• Advanced     knowledge of firewalls, VPN and VLAN and subnetting.
  
• Advanced     knowledge of TCP/IP and related Internet Protocols
  
• Knowledge     of MS365, Exchange, Teams, SharePoint, OneDrive, Azure, Dynamics365
  
• Knowledge     of SAN/NAS (Dell EMC Powerstore/Compellent, QNAP)
  
• Advanced     knowledge of Xen & VMWare virtual clustering environment an asset.
  
• Advanced     understanding of IT architectures and technologies
  
• Scripting     experience (Bash, Perl, PowerShell)
  
• Experience     with Zabbix monitoring systems or similar
  
• Good     experience with Microsoft Active directory
  
• Experience     with Docker, OpenVPN is considered an asset
  
• Excellent     interpersonal and communications skills, verbal and written.
  
• Excellent     skills at writing documentation and diagrams
  
• Good     English written and spoken a must.
  

Please send your CV to Carlos Gonzalez <cnvadmin03@convergia.io>.