● 招聘公司:Alorica
● 公司简介:在Alorica,我们只做一件事——让生活更美好。从采购和销售到客户服务和支持,Alorica提供一系列世界级的服务。
● 招聘职位: 客户服务代表 ● 职位性质:全职 ● 申请链接: 点击申请 ● 工作内容:
- 通过电话、电子邮件或聊天与客户沟通,解决他们的问题或担忧;
- 在计算机系统中准确记录和更新客户记录;
- 如果合适,向客户追加销售产品或服务;
- 在必要的时候转接客户投诉或给经理致电;
- 向经理提供公司改进的反馈和建议;
- 完成管理层安排的其他工作。
- Talking to customers over the phone, email or chat to resolve their questions or concerns
- Accurately document and update customer records in the computer system
- Upsell products or services to customers, if appropriate
- Escalate customer complaints and/or calls to your manager when necessary
- Provide feedback and recommendations to your manager on ways the company can improve
- Perform other duties as assigned by your management team
- 有高中文凭或普通教育发展(GED)证书;
- 掌握英语和法语;
- 有客户服务或呼叫中心工作经验者优先;
- 良好的计算机技能,包括微软办公软件操作;
- 具有良好的沟通能力。
- Has a High School diploma or General Educational Development (GED) certificate
- Is bilingual (English & French)
- Previous customer service and/or call center experience preferred
- Has good computer skills, including Microsoft Office
- Possesses excellent communication skills
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