● 招聘公司:育碧(Ubisoft)
● 公司简介:育碧娱乐软件公司(Ubisoft Entertainment)是一家跨国的游戏制作、发行和代销商。作为多媒体工业的佼佼者,其广泛的业务稳步扩展,在和各老牌游戏公司合作的基础上,也在不断推出独特的产品,加强自己在国际市场上的影响力。
● 招聘职位: 客户旅程专员 ● 职位性质:全职 ● 职位薪资:$70,000+ ● 申请链接: 点击申请 ● 主要工作内容:
- 基准和分析客户旅程和客户体验的最佳做法;
- 定期与多个利益相关者沟通关于客户旅程改进的见解、建议和要求;
- 帮助构建清晰且可跟踪的用例,证明新体验或特性的合理性,从而提高NCSA电子商务客户满意度;
- 与观众合作,提供最相关的个性化体验;
- 管理测试框架来构建和共享客户见解。
- Benchmark and analyse customer journey and customer experience best practices across the video game industry and beyond
- Communicate insights, recommendations and requirements on customer journeys improvements on a regular basis and to multiple stakeholders
- Help build clear and trackable uses cases justifying new experiences or features that will improve NCSA E-commerce customers satisfaction
- Work with audience specialist to deliver the most relevant personalized experiences
- Manage a test framework to build and share customer insights
- 4年以上相关专业经验,包括客户维系,客户旅程,忠诚度或相关职能;
- 优秀的沟通技巧,包括给出明确的直接反馈,设定明确的期望,与人沟通的能力;
- 优秀的项目管理和协调能力;
- 有游戏产业和个人电脑游戏的知识将被优先考虑。
- 4+ years of relevant professional experience in developing retention, customer journey, loyalty or related function
- Excellent communication skills including ability to give clear direct feedback, set clear expectations and connect with people on a personal level
- Excellent project management and coordination skills
- Knowledge of the gaming industry and of the PC gaming will be prioritized
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