● 招聘公司:TD Bank
● 公司简介:道明银行总部设在加拿大的多伦多,在全球范围设有办公场所。TD银行财团通过全球许多重要金融中心的四大业务向1400多万客户提供服务TD银行财团位列世界在线金融服务公司的前列,拥有450多万在线客户,是加拿大第三大特许银行。 ● 招聘职位: 客户体验专员 ● 职位类型:兼职 ● 职位薪酬:$20,000+ ● 申请链接: 点击申请 ● 工作内容:
- 按照标准操作程序、行业规则和TD的行为规范和道德规范处理存款、取款和票据支付等金融交易;
- 理解并确定客户的需求,为客户提供针解决方案,同时谨慎处理机密事项;
- 通过推动银行解决方案和及时准确地完成业务流程,实现指定的目标和业务目标;
- 与客户建立个人联系,就银行解决方案和流程向他们提供适当和清晰的建议;
- 协助建立一个积极、多元及公平的工作环境,提升团队效能及参与个人表现发展;
- 协助团队,尊重同事,保持专注,让每个人都了解日常活动的最新情况;
- 提供高质量的客户体验,并在有机会的情况下提出运营改进建议,以改善和实现卓越的运营。
- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
- 高中学历,一年以上相关工作经验;
- 本科或同等学历为佳;
- 较强的行政、组织、计划和时间管理能力,能在快节奏的环境中工作;
- 掌握MS Office办公软件(Word、Excel、Outlook)和互联网的使用知识;
- 有进取心,能够锻炼自己的主动性,能够准确地处理多项任务,并能变更优先级;
- 具有良好的客户沟通技巧,能够冷静、礼貌、有效地与不同的人进行沟通。
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
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