●  招聘公司：TD Bank
●  公司简介：道明银行总部设在加拿大的多伦多，在全球范围设有办公场所。TD银行财团通过全球许多重要金融中心的四大业务向1400多万客户提供服务TD银行财团位列世界在线金融服务公司的前列，拥有450多万在线客户，是加拿大第三大特许银行。 ●  招聘职位： IT支持分析师 ●  职位类型：全职 ●  职位薪酬：$70,000+ ●  申请链接： 点击申请 ●  工作内容：

• 执行受控的事件解决方案，包括优先级的划分和升级，适当涉及业务和技术合作伙伴。
• 及时安排新的应用程序，通过使用并行的工作流规划实现来减少变更执行时间；
• 通过与他人合作建立、维护和监控应用程序和系统，在满足可用性目标的同时，努力提高稳定性；
• 提供及时、有效的日常支持，准确地识别和解决问题，使客户满意；
• 解决应用程序、跨功能和跨版本问题；
• 了解与应用程序相关的项目和故障修复开发的技术，为开发人员和解决方案设计人员提供建议。
  

●  Responsibilities：

• Perform controlled incident resolution including prioritization and escalation, involving business and technology partners as appropriate.
• Promptly schedule packaging and release new applications in a timely manner, reduce change execution times by planning implementations with parallel work streams (while working with stakeholders as appropriate).
• Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
• Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
• Address application, cross-capability and cross-release issues.
• Gain understanding of technical aspects of project and break-fix development related to the application, advise developers and solution designers.
  

●  职位要求：

• 本科学历或技术证书；
• 2-3年相关工作经验；
• 提供日常应用/系统支持的经验；
• 有参与变更控制、能力规划和安全的经验；
• 执行基本问题确定的能力；
• 良好的人际沟通技巧，能够有效地与供应商合作以满足支持需求；
• 愿意作为一个团队有效地工作，帮助他人解决关键的服务问题；
• 领导提高TD服务、应用、基础设施、分析工具和技术方面的知识和专业技能；
• 对行业和商业趋势保持同步的兴趣和动力，以增强知识专业技能。
  

●  Requirements：

• Undergraduate Degree or Technical Certificate.
• 2-3 years relevant experience.
• Experience providing day-to-day application/system support.
• Experience participating in and contributing to change control, capacity planning and security.
• Strength in performing basic problem determination.
• Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
• Willingness to work effectively as a team, helping others to resolve critical service issues.
• Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.
• Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends.
  

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