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  • 职位类型: 全职

详情描述



●  招聘公司:CDW
●  公司简介:CDW是一家领先的多品牌技术解决方案提供商,服务于美国、英国和加拿大的企业、政府、教育和医疗机构。作为财富500强公司和标准普尔500指数的成员,CDW帮助客户选择合适的技术产品和服务来满足他们的需求。
●  招聘职位: 服务流程顾问 ●  职位性质:全职 ●  职位薪酬:$70,000+ ●  申请链接: 点击申请 ●  工作内容:
  • 推广ServiceNow的最佳实践,并在适当的地方推荐即时解决方案;
  • 通过研讨会领导服务和流程设计会议;
  • 以用户故事、用例、流程流程图、UML图和其他业务流程建模技术的形式捕获业务和功能需求;
  • 与体系结构评审委员会合作定义技术设计,并确保在记录技术解决方案时遵循标准;
  • 与项目经理合作进行项目评估和交付;
  • 了解最新的ServiceNow功能,并就使用新功能增强业务流程提出建议;
  • 与QA和开发团队沟通,确认开发的解决方案满足业务需求;
  • 在测试阶段协助分析和报告缺陷;
  • 必要时提供实施和实施后的支持;
  • 对已建立的方法提出改进建议,并提出替代解决方案。
●  Responsibilities:
  • Promote ServiceNow best practices and recommend out of the box solutions where appropriate
  • Lead service and process design sessions via workshops
  • Capture business and functional requirements in the form of user stories, use cases, process flowcharts, UML diagrams and other business process modeling techniques.
  • Collaborate with the Architecture Review Board on defining technical design and ensure that the standards are followed when documenting technical solution
  • Collaborate with the Project Managers on projects estimates and delivery
  • Keep up-to-date on ServiceNow functionality and make recommendations on how the new features can be used to enhance business processes
  • Interface with the QA and Development teams to confirm that the developed solutions meet business requirements
  • Assist in analysis and reporting of defects during testing phase
  • Provide implementation and post implementation support when required
  • Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity
●  职位要求:
  • 在实施CSM和ITSM服务解决方案方面有丰富的知识和经验;
  • 理解不同的SDLC方法,如敏捷、瀑布、迭代;
  • 有工作流程分析、设计和流程再造的经验;
  • 理解IT概念(windows平台、集成、web服务、报告);
  • 具有广泛的商业和管理知识;
  • 以客户为中心,具有出色的人际关系技巧;
  • 优秀的书面和口头沟通能力;
  • 5年以上服务行业ITSM和CSM模块及平台经验;
  • 有在ServiceNow平台上构建服务的经验。
●  Requirements:
  • Strong ServiceNow knowledge and experience in implementing CSM and ITSM ServiceNow solutions
  • Understanding of different SDLC methodologies like Agile, Waterfall, Iterative
  • Experience in workflow analysis, design and process re-engineering principles
  • Understanding of IT concepts (windows platform, integrations, webservices, reports)
  • Broad business and management knowledge
  • Client focused approach with outstanding interpersonal skills
  • Excellent written and verbal communication skills
  • 5+ years of experience with ServiceNow ITSM and CSM modules and the platform, in general.
  • Experience with services built on the ServiceNow platform



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