●  招聘公司：TD Bank
●  公司简介：道明银行总部设在加拿大的多伦多，在全球范围设有办公场所。TD银行财团通过全球许多重要金融中心的四大业务向1400多万客户提供服务TD银行财团位列世界在线金融服务公司的前列，拥有450多万在线客户，是加拿大第三大特许银行。 ●  招聘职位： 个人银行助理 ●  职位类型：兼职 ●  职位薪酬：$40,000+ ●  申请链接： 点击申请 ●  工作内容：

• 了解客户的需求，并引导客户找到合适的联系人以寻求合适的解决方案，同时对保密事项进行判断；
• 通过对客户在移动、ATM和在线银行方面的培训，建立客户对数字银行的信任；
• 为前线员工安排现金及非现金交易，解决关键问题并向管理层汇报非标准事项；
• 对工作实践、分公司运营和流程提出改进建议，以提高客户体验，实现卓越运营；
• 参与及时准确地完成业务流程和程序；
• 协助建立一个积极和公平的工作环境，提高团队的效率，参与个人绩效发展，分享行业知识，以达到共同的目标。
  

●  Responsibilities：

• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
  

●  职位要求：

• 高中学历，一年以上相关工作经验；
• 本科或同等学历优先；
• 熟练使用MS Office办公软件(Word, Excel, Outlook)，分公司软件及互联网；
• 了解银行解决方案和流程，为客户提供建议；
• 有很强的行政、组织、计划和时间管理能力，能在动态的工作环境中独立工作；
• 良好的沟通能力，具备良好的客户沟通技巧，能够有效地与客户及相关团队进行沟通。
  

●  Requirements：

• High School Diploma with over 1 year of relevant experience
• Undergraduate degree or equivalent is an asset
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
  

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