●  招聘公司：加拿大航空公司（Air Canada）
●  公司简介：加拿大航空公司是加拿大最大的全业务航空公司，也是加拿大市场上最大的定期客运服务提供商。跨国市场及国际市场进出加拿大。与加拿大航空公司的区域合作伙伴一起，加拿大航空公司每年为近3500万名乘客提供直接客运服务，覆盖五大洲超过175个目的地。 ●  招聘职位： 客户管理分析 经理 ●  职位类型：全职 ●  职位薪酬：$72,500+ ●  申请链接： 点击申请 ●  主要工作内容：

• 开发创新分析解决方案，支持客户生命周期所有阶段的个性化策略；
• 利用统计、机器学习技术和团队开发的分析资产，提供客户价值的渠道交互细分模型；
• 通过综合现有客户数据来提高效率并推动更深层次的见解；
• 与内部利益相关者紧密合作，了解关键的业务问题，重塑以客户为中心的思想；
• 负责整个项目管理，并在关键的决策点达成一致。
  

●  Main Responsibilities：

• Develop innovative analytical solutions to support personalization strategies across all stages of the customer lifecycle (acquisition, cross-sell, upsell, retention, churn, etc.);
• Leverage advanced statistical, machine learning techniques and full set of analytic assets developed across the team to provide channel interaction segmentation models that maximize customer value across interactions and lifecycle;
• Seek out efficiencies and drive deeper insights by aggregating and synthesizing existing customer data to surface new insights that address business and marketing needs;
• Work closely with internal stakeholders to understand key business issues and proactively provide thought leadership, insight guidance and subject matter expertise; reshaping customer centric thinking across the enterprise;
• Responsible for overall project management including timelines, providing cross-functional stakeholder updates and getting alignment at key decision points.
  

●  主要职位要求：

• 硕士学位或在定量领域(如计量经济学、计算机科学、应用统计学、运筹学等)具有同等经验，拥有强大的商业头脑；
• 5年以上的数据驱动客户战略工作经验，包括基于分析和见解、生命周期方法、分段信息和报价等。
• 3年以上客户关系管理经验；
• 至少精通SAS、SQL、Python中的两种语言，熟悉云环境
• 具备数据库或其他分析平台的工作知识；
• 优秀的客户联络技巧，提供高质量的数据解决方案；
• 较强的书面和口头沟通能力，能够专业地解释和表达结果；
• 熟悉数字营销渠道者优先。
  

●  Main Requirements：

• Master’s degree or equivalent experience in a quantitative field (e.g. econometrics, computer science, applied statistics, operations research, etc.) is required. Strong business acumen is essential;
• Must have a minimum of 5+ years of experience in defining data-driven customer strategies based on analytics and insights, lifecycle approaches, segmented messages and offers, etc.
• 3+ years in CRM;
• Fluency in at least two of the following languages: SAS, SQL, Python, and familiar with cloud environments;
• Working knowledge of Databricks or other analytics platforms;
• Excellent client liaison skills – able to work collaboratively and in partnership to deliver high quality data solutions;
• Strong written and verbal communication skills with the ability to interpret and present results professionally;
• Knowledge of digital marketing channels an asset.
  

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