●  招聘公司：TD Bank
●  公司简介：道明银行总部设在加拿大的多伦多，在全球范围设有办公场所。TD银行财团通过全球的重要金融中心向1400多万客户提供服务。TD银行财团位列世界在线金融服务公司的前列，拥有450多万在线客户，是加拿大第三大特许银行。
●  招聘职位： 客户体验 经理 ●  职位性质：兼职 ●  职位薪酬：$30,000+ ●  申请链接： 点击申请 ●  工作内容：

• 指导团队解决客户投诉和提供个性化建议方面；
• 处理分公司的日常行政工作，维护分公司公共区域的空间和环境；
• 与合作伙伴保持联系，为客户提供最佳的银行解决方案，满足其金融需求；
• 保持最佳的员工调度，以满足客户需求，改进运营效果；
• 建立和领导一个多样化团队，优化利用员工的才能，并确保他们的绩效管理活动的进行和完成；
• 保持团队的更新，以提供最佳的客户体验；
• 指导团队确保客户问题得到及时、恰当、一致的解决。
  

●  Responsibilities：

• Mentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendary
• Handle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch in common areas in line with marketing and regulatory guidelines
• Liaise with partners to provide customers with the best banking solutions to their financial needs
• Maintain optimal employee scheduling to meet customer demands and compliance requirements; resolve and recommend improvements in daily operations to achieve operational excellence
• Build and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completed
• Keep the team updated about end-to-end processes, policies, procedures, TD's Code of Conduct and Ethics, emerging issues, trends, and industry regulations to offer the best customer experience
• Coach the team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelines
  

●  职位要求：

• 本科学历，2年以上相关工作经验；
• 对流程管理、业务和运营功能有良好的了解；
• 熟练使用办公软件和互联网应用软件；
• 有很强的组织、计划和时间管理能力；
• 具有强大影响力的领导能力，能够很好地分配工作职责，与客户和员工一起工作；
• 指导和管理一个有效的客户体验的团队。
  

●  Requirements：

• Undergraduate degree with over 2 years of relevant work experience
• Sound knowledge of processes management, business and operational functions including banking solutions and concepts
• Proficiency in software tools including MS Office, and internet applications
• A self-initiator with strong organizational, planning and time management skills
• A dynamic leader with strong influential skills to delegate duties and work expertly with customers and employees in a fast-paced work environment
• A dedicated people manager who can coach and handle a team for effective customer experience
  

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