●  招聘公司：Ivanhoe Cambridge
●  公司简介：Ivanhoe Cambridge在加拿大垂直整合，与全球其他地区的战略合作伙伴和领先的大型房地产基金合作。拥有1000多栋建筑的股份，主要集中在住宅、办公、购物中心、工业和物流领域。 ●  招聘职位： 客务代表 ●  职位类型：兼职 ●  职位薪酬：$40,000+ ●  申请链接： 点击申请 ●  工作内容：

• 全面了解商场的服务设施、店铺、推广活动及舒适设施；
• 协助客户，提供优质服务；
• 不断改善发展中心的服务；
• 以礼貌和有效的方式与顾客和零售商互动；
• 销售购物中心礼品卡及余额卡；
• 为客人提供指引、信息并回答问题；
• 对商品、价格、销售或特殊活动的了解，能够根据顾客的需求提供建议;
• 协助宣传活动;
• 承担分配的其他职责。
  

●  Responsibilities：

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
• Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service;
• Constantly strive to improve and build upon the centre's service and seeks new ideas to incorporate into service menu;
• Interact with shoppers and retailers in a courteous and efficient manner;
• Sell shopping centre gift cards and balance sales to transactions;
• Assist guests by providing directions/information and answering questions;
• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gifts or store suggestions based on the shopper's needs;
• Assist with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc.;
• Assume other duties and responsibilities as assigned.
  

●  职位要求：

• 高中学历；
• 现金、POS工作经验；
• 有客户服务经验者优先；
• 必须能够有效地与各方进行沟通;
• 必须能够在快节奏的环境中工作，能够同时处理多项任务，同时保持较高的专业水平;
• 较强的双语(法语和英语)书面和口头沟通能力，会多种语言者优先；
• 友好，平易近人，积极主动，专注于解决问题;
• 掌握计算机技能(excel, chrome)。
  

●  Requirements：

• High school education;
• Previous cash/POS experience;
• Previous customer service experience preferred;
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
• Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
• Conflict resolution/management skills;
• Must be friendly, approachable, proactive and solution focused;
• Computer skills (excel, chrome).
  

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