Telecom company is looking for friendly, responsible, enthusiastic, dynamic and detail-oriented individuals to join our local Technical Support team.
Responsibilities: Support and troubleshoot VoIP, Cable/DSL internet and IPTV systems Develop a strong understanding of company products and procedures Strong customer service and analytical skills Communicate with customers to solve technical issues Assist other departments to follow up any customer issues Able to work independently and efficiently to meet deadline Configure DSL/ Cable Modem, and be familiar with Modems performance Identify all kinds of VoIP, DSL, Cable & IPTV issues, provide solution to customer
Qualifications: Professional attitude with exceptional customer service skills Strong analytical and problem-solving abilities Possess a solid work ethic, organized and a multi-tasker Knowledge and comfort with computer and associated operating systems Knowledge of TCP/IP Protocols Electronic background and ability to distinguish color code wires Knowledge of circuit switches and twisted pair cables Fluent in English and French (written & verbal)
If you believe you have the relevant experience, enthusiasm and great attitude that we're looking for, please submit your cover letter and resume to aaron.local.2018@gmail.com
Job Type: Full-time