●  招聘公司：TD Bank
●  公司简介：道明银行总部设在加拿大的多伦多，在全球范围设有办公场所。TD银行财团通过全球许多重要金融中心的四大业务向1400多万客户提供服务TD银行财团位列世界在线金融服务公司的前列，拥有450多万在线客户，是加拿大第三大特许银行。 ●  招聘职位：个人 银行助理 ●  职位类型：兼职 ●  职位薪酬：$40,000+ ●  申请链接： 点击申请 ●  工作内容：

• 让客户参与银行解决方案相关的问题；
• 了解客户需求，引导客户找到联系人寻求解决方案，对保密事项正确判断；
• 为一线员工提供定期交易支持，解决关键问题并向管理层报告；
• 改进工作实践、分支机构运营和流程，以增强客户体验并实现卓越运营；
• 确保文件准确无误，符合相关法规和TD的行为准则和道德规范；
• 通过提高团队效率、参与个人绩效发展和分享行业知识，帮助建立公平的工作环境，以实现共同目标。
  

●  Responsibilities：

• Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
  

●  职位要求：

• 高中文凭，1年以上相关工作经验；
• 本科或同等学历者优先考虑；
• 熟练使用办公软件（Word、Excel、Outlook）、分公司软件和互联网；
• 了解银行解决方案和流程，能够为客户提供建议；
• 具有较强的管理、组织、计划和时间管理能力，能在动态工作环境中独立工作；
• 具有积极进取的态度，能够处理好多项任务和优先事项；
• 具有良好的客户体验技能，能够以礼貌和有效的方式与客户和相关团队进行口头和书面的有效沟通。
  

●  Requirements：

• High School Diploma with over 1 year of relevant experience
• Undergraduate degree or equivalent is an asset
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
  

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