●  招聘公司：TD Bank
●  公司简介：道明银行总部设在加拿大的多伦多，在全球范围设有办公场所。TD银行财团通过全球许多重要金融中心的四大业务向1400多万客户提供服务TD银行财团位列世界在线金融服务公司的前列，拥有450多万在线客户，是加拿大第三大特许银行。 ●  招聘职位： 客户体验助理 ●  职位类型：兼职 ●  职位薪酬：$40,000+ ●  申请链接： 点击申请 ●  工作内容：

• 按照标准化操作程序、行业法规和TD的规范处理存款、取款和票据支付等金融交易；
• 了解并确定客户的需求，对保密事项行使自由裁量权的同时，推荐解决方案；
• 根据需要，使用标准程序和非标准活动来响应和解决客户的问题；
• 通过推广解决方案和及时完成业务流程来实现指定的目标；
• 与客户联系，为他们提供有关银行解决方案和流程的建议；
• 通过提高团队效率和参与个人绩效发展，帮助建立积极、多样和公平的工作环境；
• 提供优质的客户体验并推荐运营改进，以实现卓越运营。
  

●  Responsibilities：

• Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
  

●  职位要求：

• 高中文凭，1年以上相关工作经验；
• 本科或同等学历者优先考虑；
• 适应快节奏的工作环境，具有很强的管理、组织、计划和时间管理能力；
• 熟练使用办公软件（Word，Excel，Outlook）和internet；
• 积极进取，能够发挥主动性，准确、细致地处理多项任务和不断变化的优先事项；
• 有客户体验的沟通者，能够以冷静、礼貌和有效的方式与不同的人进行沟通。
  

●  Requirements：

• High School Diploma with over 1 year of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment
• Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
  

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