●  招聘公司：TD Bank
●  公司简介：道明银行总部设在加拿大的多伦多，在全球范围设有办公场所。TD银行财团通过全球许多重要金融中心的四大业务向1400多万客户提供服务TD银行财团位列世界在线金融服务公司的前列，拥有450多万在线客户，是加拿大第三大特许银行。 ●  招聘职位： 个人银行助理 ●  职位类型：Part time ●  职位薪酬：$40,000+ ●  申请链接： 点击申请 ●  工作内容：

• 了解客户需求，引导客户找到联系人以获得解决方案，同时对机密事项保持良好的判断；
• 为一线员工提供定期现金和非现金交易支持；
• 建议改进工作实践、分支机构运营和流程，以增强客户体验并实现卓越运营；
• 及时准确地完成业务流程和程序；
• 确保编制的文件准确无误，反映出商业意图，并符合相关法规和TD的行为准则和道德规范；
• 通过提高团队效率、参与个人绩效发展和分享行业知识，帮助建立积极公平的工作环境，以实现共同目标。
  

●  Responsibilities：

• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
  

●  职位要求：

• 高中文凭，1年以上相关工作经验，本科或同等学历者优先考虑；
• 熟练使用办公软件（Word、Excel、Outlook）、分公司软件和互联网；
• 了解银行解决方案和流程；
• 具有较强的管理、组织、计划和时间管理能力；
• 具有积极进取的态度，能够处理好多项任务和不断变化的优先事项；
• 具有良好的客户体验技能，能够以礼貌和有效的方式与客户和相关团队进行有效沟通。
  

●  Requirements：

• High School Diploma with over 1 year of relevant experience，Undergraduate degree or equivalent is an asset
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
• Knowledge of banking solutions and processes to advise customers
• A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
• A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
  

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