●  招聘公司：  沃尔玛加拿大（Walmart Canada）点击申请 ●  申请链接：  https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25222&siteid=5011&PageType=JobDetails&jobid=1150014&codes=1-INDEED#jobDetails=1150014_5011 ●  招聘职位：   客户服务经理（ Customer Service Manager） ●  工作内容：  

• Ensuring compliance with the Company's procedures regarding Customer Satisfaction Cards (CSC's) and Competition Ads;
• Providing a friendly work environment for Associates and Customers;
• Receiving customer complaints and resolves complaints when possible;
• Correcting register errors when necessary/required;
• Following and training associates on the “One Best Way” standards of practice;
• Responding to CSM alerts on the handheld promptly;
• Providing coaching and training feedback to associates;
• Assigning cashiers to registers and managing breaks of associates as required;
• Communicating with management and sales floor associates to maintain Front-End coverage;
• Resolving customer dispute/concerns and using good judgment to make decisions for the customer at the cash register and at the customer service desk;
• Leading and motivating the front end team to effectively maintain the sales rates of the Wal-Mart Rewards MasterCard.
  

●  工作要求：

• 必须能够令人满意地履行每项基本职责;
• 拥有必备的数学技能；
• 能够确定一个单元或组中单个事物的数量；
• 能够理解书面或印刷品的含义，并通过文字或符号来记录信息；
• 员工必须完成所有的沃尔玛基本和高级培训模块和课程。
  

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