●  招聘公司：  越洋航空公司（Air Transat）点击申请 ●  申请链接：   https://www.transat.com/en-CA/corporate/careers/job-details?postingId=3788 ●  招聘职位：   客户联络中心， 客户关系管理 （Manager Customer Relation, Customer Contact Center） ●  工作内容：

• Participate in the strategic planning for Transat’s line of business (all tools related to customer experience management in the CCCs and the customer relations department);
• Coordinate the resources in charge of/needed to deploy the Salesforce centralized customer file (internal IT, external supplier, training, continuity of quality assurance);
• Define, establish, and/or improve performance measures for Transat projects/initiatives that pertain to customer relations and customer contact centres;
• Provide a consulting role in the analysis, understanding, and organization of customer data and use the results to make recommendations;
• Coordinate activities and discussions pertaining to the customer experience to make the best decisions while meeting business needs;
• Help resolve complex issues by ensuring that permanent solutions are integrated into future versions of Salesforce;
• Manage business priorities, pinpoint strategic issues, diagnose problematic situations, and make recommendations on how to get the most out of Salesforce.
  

●  工作要求：

• 有2至5年类似或相关职位的经验；
• 熟悉客户联络中心使用的系统和工具；
• 具备分析和综合信息的能力；
• 熟练使用英语和法语；
• 有领导能力和创新意识，以及出色的沟通能力;
• 熟悉办公软件的操作。
  

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