●  招聘公司：  加拿大航空公司（Air Canada）点击申请 ●  申请链接：   https://aircanada.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=19836&src=JB-10668 ●  招聘职位：  客舱环境质量-客户服务经理（ Cabin Environment Quality – Customer Service Manager） ●  工作内容：

• Monitor deployment of staff in co-ordination with Resource Manager and Lead as well as responsibility for the effective management & deployment of facility and equipment resources;
• Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance;
• Assume local leadership, as assigned, for specific local initiatives for process & performance improvement;
• Report on audit performance (e.g. Investigate QA audit failures, initiate corrective action;
• Keep staff informed daily of operational requirements and changes;
• Understand, interpret and communicate Key performance Indicators and associated station results, pertaining to operations, safety and customer satisfaction;
• Responsible for individual Performance Management, identification of developmental needs and management of under-performance by coaching, counselling and disciplinin.
  

●  工作要求：

• 拥有良好的人际关系和解决问题的能力；
• 拥有优秀的口头和书面沟通能力；
• 完成学士学位或学术同等学历；
• 有能力获得安全许可，以便接收加拿大机场通行证；
• 熟悉机场处理和操作流程；
• 在同等条件下，掌握双语者优先考虑。
  

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