●  招聘公司：  Global Payments 点击申请 ●  申请链接：   https://globalpay.wd1.myworkdayjobs.com/en-US/GlobalPaymentCareers/job/Montreal-QC/Universal-Contact-Center-Representative-1_R1731 ●  招聘职位：  常规呼叫中心代表（ Universal Contact Center Representative） ●  工作内容：

• Identify and address customer inquiries regarding accounts using listening, critical thinking and probing skills for one call resolution;
• Provide resolution to merchant issues or complaints, and escalate to management or appropriate team concerned for cases requiring further investigation;
• Appropriately utilize internal system and resources to accurately and effectively serve customers, and interpret merchant data;
• Demonstrate knowledge of Products, Services, Account Research, Point of Sale Operations/Technical and Account Maintenance;
• Educate merchants on policies, procedures, and products;
• Accurately document customer conversations in appropriate systems;
• Timely escalation of all department and system issues using the established reporting protocols.
  

●  工作要求：

• 能够达到部门制定的绩效标准；
• 可根据业务需要，向其他单位提供业务支持；
• 始终保持专业的电话礼仪；
• 能够根据需要完成额外的技能培训。
  

扫描下方二维码获取更多招聘信息
招聘资讯联系小编发布