Position Title: Client Care Assistant
Location: Edmonton
Duration: Permanent Full-time
Working Hours: Monday to Friday 9AM-5:30PM (40hrs/week)
Compensation: Monthly salary starting at $3,120-$3,467 (based on experience & performance)

Company Background:

Granger Advertising is Edmonton's premier Commercial Real Estate & Developer sign provider, proudly serving Northern Alberta since 2005. Our commitment to excellence fosters strong client relationships and top-notch services.

Position Summary:

We seek an enthusiastic Client Care Assistant to join our team, providing exceptional customer service and supporting our Client Care department. Reporting to our Project Manager & Office Manager, you will have the opportunity to make a meaningful impact and grow professionally within our company.

Key Responsibilities:

- Respond promptly and courteously to client inquiries via email and phone, ensuring resolution of issues.
- Assist with accurate and timely order processing.
- Maintain high attention to detail in managing multiple tasks under pressure.
- Collaborate with colleagues for seamless client support and a positive team dynamic.
- Prioritize tasks efficiently to meet deadlines and team goals.
- Update and maintain accurate client records in our database.
- Support Client Care department with administrative tasks as needed.

Qualifications:

- Fluent in written and spoken English for effective client communication.
- Proactive, friendly attitude, genuinely committed to providing exceptional service.
- Excellent interpersonal skills, representing our company professionally.
- Strong attention to detail in all tasks and communications.
- Proficiency in Google Suite and Microsoft Office for effective collaboration and document management.
- Ability to work independently and thrive in a team-oriented environment.
- Valid driver's license with a clean driving record (an asset).
- Proficiency in Mandarin or Cantonese (an asset).

Benefits:

- Casual dress code, fostering a comfortable work environment.
- Company events, promoting team bonding and celebrating accomplishments.
- On-site parking for employee convenience.
- Paid holiday, vacation, sick, and personal days off, supporting work-life balance and well-being.
- Health Spending Account, investing in the team's health and wellness.

Application Process:

Email your cover letter and resume to office@grangeradvertising.com. We appreciate your interest, and only suitable candidates will be contacted.

We look forward to welcoming a new Client Care Assistant who shares our commitment to excellence and customer satisfaction. Join us in our journey to exceed expectations and continue being a leader in the Commercial Real Estate & Developer sign industry in Northern Alberta.